Payment and credit problems

The payment went through but I’m still on Free

Give it a minute, then reopen the Mini App — activation is confirmed asynchronously. If the app shows Waiting for payment, reopen the payment page from there rather than paying again.

Still Free after a few minutes? Write to contact@teleclaw.bot with the payment method, the amount and the date. Don’t pay twice — we can activate it manually.

The payment failed

• Card — the checkout runs in a browser window; if you closed it early the payment never completed. Try again, and check with your bank if the card was declined.
• Stars — make sure you have enough Stars in Telegram.
• TON — the confirmation waits for the transaction; a congested network takes longer.

My credits ran out faster than expected

Open the usage screen in the Mini App to see what consumed them. The usual culprits are scheduled tasks running too often, video generation, and long agent tasks with heavy tools. See How credits work.

Remember that monthly allowance credits refresh each cycle rather than accumulating; credit packs are what carry over.

My monthly credits didn’t refresh

They refresh on the billing date, not on the first of the month. Check the renewal date on your plan card. If the date passed and the balance didn’t move, contact us.

I can’t cancel

Use Manage subscription on the plan card. If it errors, try again in a minute; if it keeps failing, email us and we’ll cancel it from our side. Access continues until the end of the paid period either way — see Manage your subscription.