The agent is stuck "thinking"

First, is it actually stuck?

Real work — research, coding, building an app, generating video — runs in the agent’s container and can legitimately take minutes. The agent posts the result when it’s done, and you can keep using Telegram meanwhile.

Treat it as stuck if nothing has arrived after several minutes on a task that should have been quick.

What to do

1. Send /stop. It stops the current task and clears queued work.
2. Send the message again. If it now answers, the previous run had simply wedged.
3. Restart the agent — Actions → Restart agent in the Mini App. It stops the container and every running task, then starts clean. Chats, memory and settings survive.

If it keeps happening

• Split the task. One enormous instruction is more fragile than three sequential ones.
• Check scheduled tasks. A frequent cron job can keep the agent busy — open Tasks and pause anything noisy. See Schedule recurring tasks.
• Check custom MCP servers. A server marked Unavailable can stall a run that tries to use it. Disable it and retry. See Connect apps and tools.
• Check your credits. A run that can’t be paid for won’t finish. See How credits work.

If restarts don’t help, tell us the bot’s @username and what the task was — Contact support.